PRIVACY POLICY
Student Housing Institute ("SHI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our programs, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. INFORMATION WE COLLECT
We collect information you provide directly to us and information collected automatically when you use our site.
Information you provide directly:
Name, email address, and phone number when you subscribe to our newsletter or contact us
Billing information, including name, address, and payment card details, when you purchase a program, workshop, or membership
Professional background and investment experience when you apply for the SHI Advisory program or the Student Housing Intensive
Communications you send us, including inquiry forms, emails, and feedback
Information collected automatically:
Log data including your IP address, browser type, pages visited, time spent on pages, and referring URLs
Device information including operating system, hardware model, and unique device identifiers
Cookie data and similar tracking technologies as described in Section 5 below
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To process your registration, payment, and enrollment in SHI programs and workshops
To send you the SHI newsletter, program updates, and educational content you have requested
To respond to your inquiries and provide customer support
To send transactional communications including purchase confirmations, workshop reminders, and account notices
To improve our website, programs, and services based on usage patterns and feedback
To analyze site traffic and user behavior through analytics tools including Google Analytics
To comply with legal obligations and enforce our terms
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
3. PAYMENT PROCESSING
All payment transactions on our site are processed by Stripe, Inc., a third-party payment processor. When you make a purchase, your payment card information is transmitted directly to Stripe and is not stored on our servers. Stripe's use of your information is governed by their Privacy Policy, available at stripe.com/privacy.
We retain records of your transactions — including purchase amounts, dates, and program descriptions — for accounting, customer support, and legal compliance purposes.
4. EMAIL COMMUNICATIONS
When you subscribe to the SHI investor list or purchase a program, you consent to receive email communications from us. These may include educational content, market insights, program announcements, and promotional materials related to SHI offerings.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. Please note that even after unsubscribing from marketing communications, we may still send you transactional emails related to active purchases or memberships.
We use Squarespace Email Campaigns to manage our email list. Your email address and subscription preferences are stored in accordance with Squarespace's Privacy Policy.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small data files stored on your browser or device.
We use the following types of cookies:
Essential cookies — required for the website to function, including session management and security
Analytics cookies — used by Google Analytics 4 to collect information about how visitors use our site, including pages visited, time on site, and traffic sources. This data is aggregated and anonymized.
Preference cookies — used to remember your settings and preferences across visits
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our site. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
6. THIRD-PARTY SERVICES
Our site integrates with the following third-party services, each of which has its own privacy practices:
Squarespace — website hosting, email campaigns, and member management (squarespace.com/privacy)
Stripe — payment processing (stripe.com/privacy)
Google Analytics — website analytics (policies.google.com/privacy)
Google Search Console — search performance data (policies.google.com/privacy)
Acuity Scheduling — workshop and appointment scheduling (acuityscheduling.com/privacy)
We are not responsible for the privacy practices of these third parties and encourage you to review their policies directly.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
Newsletter subscriber data is retained until you unsubscribe or request deletion
Purchase and transaction records are retained for seven years for accounting and tax compliance purposes
Program enrollment records are retained for the duration of your membership or program access, plus three years
Inquiry and communication records are retained for two years
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your personal information:
Access — the right to request a copy of the personal information we hold about you
Correction — the right to request correction of inaccurate or incomplete information
Deletion — the right to request deletion of your personal information, subject to certain exceptions
Portability — the right to receive your personal information in a structured, machine-readable format
Objection — the right to object to certain uses of your personal information
Withdrawal of consent — the right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. CHILDREN'S PRIVACY
Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.
10. SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our site uses SSL encryption for data transmission. Payment information is handled exclusively by Stripe and is never stored on our servers.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security and are not responsible for unauthorized access that is beyond our reasonable control.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email.
Your continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please email us at info@studenthousinginstitute.com.